Store Services

Eligibility. Only game accounts at VIP level 3 or above may use this Store's top-up services. Accounts below VIP level 3 cannot place top-up orders through this Store. The server verifies the account's eligibility before creating a new order.

This Store provides purchasing and top-up services for in-game diamond and coin packages. Each order covers only the package you select for that purchase and the quantity of items stated on the page, and is charged separately in the amount and currency confirmed for that order. These are one-time purchases: they do not constitute subscriptions, do not renew automatically and do not result in subsequent recurring charges. This Policy applies to those orders and the handling of related cancellations, refunds and order issues.

When making a purchase, you must enter and verify your game UID and email address as required on the page, and select your country or region and the package you wish to purchase. If an email verification code is required, you must complete that verification. Before submitting payment, you must check the game account, package contents and quantity, transaction amount and currency. Once you have confirmed that these details are correct, submit the order and proceed to the payment page to complete payment.

Once payment for an order has been confirmed, the system will automatically issue the purchased diamonds or coins to the game account you confirmed, in accordance with the order. Items issued through in-game mail must be claimed by logging in to the game. Mail being sent, items being claimed and items being used are distinct statuses and cannot be treated as interchangeable. The Store provides access to order payment and dispatch status and sends proof of purchase to the email address you entered. If the payment status is unclear or you have not received the purchased items, you may contact customer support for investigation and resolution as explained on this page.

Virtual Items: Nature, Ownership and Use Restrictions

The diamonds and coins provided by this Store are virtual items for use only within the Platform (“Virtual Items”), for your personal in-game spending and use. They are not legal tender and have no monetary value outside the Platform. Virtual Items cannot be cashed out, or exchanged or converted into cash, fiat currency, cryptocurrency, physical goods, services or any other real-world value outside the Platform.

Ownership of the Virtual Items and their associated intellectual property remains with the Platform's licensor. Through a purchase, top-up or other permitted means, you acquire only a limited, non-exclusive, non-sublicensable and non-transferable license to access, use and display the relevant items within the Platform under the Platform's Terms of Service. That license may be revoked in accordance with those terms. A purchase or top-up does not transfer ownership of the Virtual Items or any other proprietary interest.

The Store does not support transfers of purchased diamonds or coins between players. You must not buy, sell, resell, exchange, lend, pledge or transfer Virtual Items through private arrangements or without the Platform's authorization. You must not organize, facilitate or participate in off-platform or grey-market transactions, or exploit system vulnerabilities to duplicate items. These restrictions do not affect ordinary in-game spending or item use. Ordinary gameplay does not confer any right to resell, cash out or exchange items for real-world value.

You must purchase Virtual Items through channels and payment methods approved by the Platform. Buying, selling, lending, transferring or sharing game accounts is prohibited, as are third-party logins or top-ups on your behalf without the Platform's authorization and purchases of items through unofficial channels. You must not provide account passwords or verification codes to others to carry out these activities.

Order refunds processed under this Store's Refund Policy or applicable law are not the cash-outs or exchanges for real-world value described above. The nature, ownership and use restrictions of Virtual Items do not relieve us of our obligations to deliver in accordance with the order, investigate issues, issue missing items, make corrections or provide refunds as required by law. They also do not limit consumer rights that cannot lawfully be excluded.

Statutory Rights

This Policy does not limit consumer rights that cannot lawfully be excluded, including any applicable statutory consumer rights under the laws of the United States and the six Gulf Cooperation Council (GCC) states. Your rights under law to refunds, cancellation, complaints, judicial remedies and payment disputes remain unaffected. We will not restrict those rights on the ground that you did not contact customer support first.

Contact Us

To have an order investigated, request delivery of missing items or address a refund, please contact support@majlisna.club and provide the order number, game UID, purchase date, transaction amount, currency and a description of the issue. Do not send a full bank card number, CVV, password or one-time verification code.

Requests are reviewed manually by customer support. We will handle the relevant order based on the findings and this Policy. Submitting a request does not itself constitute approval of a refund.